FAQ

What is the difference between the Climbers Balm and the Healing Hand Balm?
  • Both balms have the same nourishing formulation, with different aesthetics. Originally created for climbers, we realised the wider benefits of our formula and decided to make it available to everyone.
What makes Little Sammy's Climbers Balm ideal for climbers?
  • Little Sammy's Climbers Balm is specifically formulated to meet the unique skincare needs of climbers. Our blend offers excellent nourishment and protection to heal dry, damaged, and chapped skin.

What makes your hand balms unique?

  • Our hand balms are crafted with high-quality, natural plant-based ingredients, free from artificial additives, preservatives, or synthetic fragrances, promoting rapid healing and deep hydration.
I've noticed some small crystals forming on the surface of my balm. Is this normal?
  • Yes, it's completely normal and doesn't affect the quality or effectiveness of the balm. Our balms are handcrafted using natural ingredients like mango butter, coconut oil, hemp seed oil, jojoba oil and candelilla wax. Sometimes, especially with natural products, you might notice small crystals forming on the surface. This can happen due to the unique characteristics of natural waxes and oils. These crystals are most likely from the mango butter. When the balm cools down after being poured, the mango butter can sometimes crystallise, especially at the surface where it interacts with air. The crystallisation is purely a visual aspect and does not impact the balm's moisturising properties. When you use the balm, you'll find that it still rubs in smoothly and offers the same nourishing benefits for your skin. To minimise this, store your balm in a cool, stable environment away from direct sunlight or heat sources.
Do you use organic ingredients in your products?
  • Yes, we prioritise using organic ingredients wherever possible. Our commitment to organic ingredients ensures that our products are not only safe and effective but also align with our values of environmental responsibility and sustainability.
Are the ingredients in your skincare products ethically sourced?
  • Absolutely! We're committed to ethical sourcing for all our ingredients. Our products are 100% vegan and cruelty-free. We ensure that each ingredient is sustainably sourced and contributes positively to environmental and social standards.
How are Little Sammy's balms environmentally friendly?
  • At Little Sammy's, we're deeply committed to environmental stewardship. Our balms are made with natural, plant-based ingredients, and we use eco-friendly, compostable mailers, tape and filling to ship our products whenever possible. Our dedication to sustainability extends to every aspect of our production process, ensuring our products are kind to the planet.
How does Little Sammy's contribute to sustainability?
  • We're dedicated to sustainable practices, from ingredient sourcing to packaging. We use compostable mailers when possible. Suggestions for improvement are always welcome.
Why don't you use beeswax in your products?
  • We are committed to vegan formulations that are nurturing for your skin and the planet. We avoid beeswax due to ethical concerns about the industry's impact on wild bee populations and individual bees. We use Candelilla Wax as a sustainable and ethical alternative.
Are Little Sammy's products tested on animals?
  • Absolutely not! We are committed to cruelty-free practices. None of our products are tested on animals, aligning with our ethical and compassionate brand values.
Are your products suitable for sensitive skin?
  • Yes. For those sensitive to essential oils, our unscented products are specially formulated for sensitive skin.
Are your products safe to use on children?
  • Our products are made with natural, gentle ingredients and are generally safe for children. However, we always recommend patch testing and consulting with a healthcare professional if you have concerns.
How can I choose between the scented and unscented versions?
  • The choice depends on personal preference. The unscented version is ideal for fragrance sensitivity, while the scented version offers a subtle, pleasant aroma.
What makes the scented versions of your balms unique?
  • Our scented balms are infused with carefully selected essential oils, providing a subtle and natural fragrance. These essential oils are chosen not only for their delightful aromas but also for their therapeutic properties, enhancing the overall experience of using our products.
Can your balms be used on other areas of the body?
  • Absolutely! While they are specifically designed for hands, our balms can be beneficial for other dry or irritated skin areas. For very sensitive areas, such as lips, we recommend using our unscented version.
What is the shelf life of your balms?
  • For optimal quality and efficacy, we recommend using our hand balms within 6 months to a year from the date of purchase. This timeframe considers the natural ingredients used and their individual shelf lives. Store your balm in a cool, dry place, away from direct sunlight and extreme temperatures, to maintain its best condition. We strive to use fresh ingredients, but the natural nature of our products means their shelf life may be shorter than commercial, synthetic alternatives.
    How do I best store my Little Sammy's balm to maintain its quality?
    • To preserve the quality of your balm, store it in a cool, dry place away from direct sunlight and extreme temperatures. This helps maintain the efficacy and consistency of the balm over time.
    Do you offer international shipping?
    • Yes, subject to Sendle's international shipping locations. Refer to our shipping policy for more details.
    What is your return policy?
    How can I stay updated about new products and offers?
    • Join our email list for exclusive offers and the latest news.